Manu Manuel

Leading, managing and overseeing the strategy and technology lifecycle for specific platforms and applications. Ensuring that platform and application upgrades and patches are implemented in accordance with vendor contractual agreements as well as IDS strategy, policies, and procedures.

Mentoring and developing the management and leadership capacity of all direct reports and proactively fostering the development of all staff. Ensuring that appropriate reporting and measures are established to monitor, review, and continuously improve the performance of the team.

Leading team members to collaborate and deliver on team tasks including the design, development, validation, testing and configuration of platforms and applications to meet technical specifications and end-user requirements. Leading team members to identify, develop and implement appropriate change management activities to support system changes.

Leading the continuous development of relevant platforms and applications by analysing, configuring, testing and documenting new functionalities and capabilities.

Overseeing and leading the timely resolution of issues and customer queries following Service and Incident Management process and in collaboration with other relevant IDS teams